Support

How can we help?

Browse common questions, find your way around the Sanctum, or send us a message. Whichever feels right.

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Getting started

Your first reading, creating an account, finding your way around the Sanctum.

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Account & membership

Upgrading, cancelling, billing, switching tiers, and updating your details.

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Readings & the AI

How tarot readings work, what the AI does and doesn't do, saving and revisiting spreads.

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Inner Temple (Discord)

Joining the community, the difference between entry-level and all-chambers access, etiquette.

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Privacy & data

What we store, what we don't, how to delete your readings or your whole account.

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Troubleshooting

Cards not loading, login issues, payments not going through, browser quirks.

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Still need a hand?

Reach a real person.

If self-serve isn't enough, here are the ways to find us. We're a small team, but we read everything.

Email us

For account, billing, or anything that needs a paper trail. We aim to reply within one working day.

support@sanctumarcana.life

Within 1 day · Ascended/Lifetime priority

Inner Temple

Members can ask in our Discord. Community and team often answer faster than email, and the questions help others too.

Step inside →

Members only · Believer and above

All is well in the sanctuary · Last checked just now